FAQs

What are your processing times?

Our most current turnaround will be listed as a banner on top of the page. This will change due to volume of orders and/or holidays.  I do my best to get orders out as quickly as I can.  To help with the turnaround process, please be sure to double check all custom info and/or check your email for mock ups if needed and respond quickly.  

Please reach out through the email Cooleyprintanddesign@gmail.com if you need your item by a certain date. 

What is UV ink and is it safe?

UV ink or Ultra Violet ink cures when exposed to the built-in UV light on the printer, creating ultra-durable, vibrant full-color imprints on almost any product.  UV ink after it has cured is safe to the touch.  

What if I am unsatisfied with my order?

We handle every return individually so please contact us at Cooleyprintanddesign@gmail.com.  Please provide photos and details as to why you are unsatisfied.  We are a small business and do not offer return shipping at this time. Please keep this in mind in order to receive a full refund.

We also do not accept Return to Sender packages unless arranged beforehand. 

Can I make a change to my order?

Changes are accepted as long as your item has not already been processed with your order requests.  Please message us to ask if a change in your order is possible. 

 

 What happens if my item arrives damaged or is incorrect?

If your item arrives damaged or we have made a mistake, please contact us within 5 days to Cooleyprintanddesign@gmail.com and provide a picture for a replacement or refund. We will file a claim to the post office and fix our mistake. If you have made a spelling mistake on an item that a mock up was not sent, we will gladly offer you a 20% discount to remake your item. Our goal is that you are satisfied 100%.